At Zeamarket, we strive to ensure that every customer is completely satisfied with their purchase. However, if you are not happy with your order, we offer a straightforward refund policy to make things right. Please read the following guidelines to understand our refund process.

Eligibility for Refunds:

  1. Damaged or Defective Products:
    • If you receive a damaged, defective, or incorrect product, you are eligible for a full refund or replacement.
    • Please contact us within 24 hours of receiving your order to report the issue.
  2. Unopened and Unused Products:
    • If you change your mind about a purchase, you may request a refund for unopened and unused products within 7 days of delivery.
  3. Non-Refundable Items:
    • Certain items, such as perishable goods (e.g., dairy, frozen foods) and personalized products, are not eligible for refunds unless they are damaged or defective.

How to Request a Refund:

  1. Contact Us:
  2. Return the Product (if applicable):
    • For eligible items, you may be required to return the product in its original packaging.
    • We will provide you with a return address and instructions.
  3. Inspection and Approval:
    • Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria.
    • If approved, your refund will be processed within 7-10 business days.

Refund Methods:

  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer. Please provide your bank account details for the refund.
  • Bank Transfer Orders: Refunds will be credited back to the original bank account used for the purchase.

Exceptions:

  • Refunds will not be issued for products that have been opened, used, or damaged after delivery.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged product).

Questions?

If you have any questions about our refund policy, feel free to contact us at support@zeamarket.com or call us at +92 321 222630. We’re here to help!